The knowledge that currently lives in one person's head
Knowledge bases, technical white papers and case studies — written by someone who can read a submittal, a spec section and a sequence of operations without needing them explained.
The problem this solves
Most trade and engineering businesses hold enormous technical knowledge and almost no documentation of it. That is a risk when the person holding it retires, and a missed opportunity every time a prospect cannot tell how capable you are.
- One person who knows how everything works, and no record of it anywhere.
- The same question answered by email forty times a year.
- Technical capability that never makes it into anything a prospect can read.
- Completed projects that would be compelling proof, and no case study on any of them.
- Onboarding that consists of following someone around for three weeks.
Why us
Most content writers producing technical material are generalists working from a brief. This work is done by a mechanical engineer with MEP design and applications engineering experience. On technical subject matter that difference shows up in the first paragraph, and your customers notice it.
Delivered asynchronously — interviews are scheduled around you, and everything after that happens without occupying your calendar.
Talk it through
Twenty minutes, no charge, no pitch deck. We will tell you what we would do and whether we are the right people to do it.
Book a callPrefer to see the thinking first? Read about the audit.
What you get
Knowledge base builds
Twenty to forty searchable articles, internal or customer-facing, assembled from your existing documents plus interviews with whoever actually knows.
Technical white papers
Researched, written and designed. Eight to twelve pages that establish real authority rather than restating a brochure.
Case study packages
Written from a thirty-minute recorded call. No shoot, no scheduling, no production crew.
Standard operating procedures
The steps your business depends on, written down so a new hire can follow them.
Testimonial video, batched
Four or five customer testimonials captured in a single session, edited, with vertical cuts for social.
How it works
Interview
Two or three recorded sessions with the people who hold the knowledge. We do the work of turning talking into writing.
Draft and structure
Organized so somebody can find an answer in fifteen seconds, not read forty pages.
Review and publish
One revision round included, then delivered in a format you can maintain without us.
Available across the LA Basin
We deliver technical documentation & content throughout Los Angeles and North Orange County. Each area page covers the local specifics.
- Technical Documentation & Content in the South Bay
- Technical Documentation & Content in the San Gabriel Valley
- Technical Documentation & Content in Long Beach and the Harbor
- Technical Documentation & Content in the San Fernando Valley
- Technical Documentation & Content in Central Los Angeles
- Technical Documentation & Content in North Orange County
Common questions
How much of my team's time does a knowledge base take?
Two to three hours of interviews with your subject matter experts, plus a review pass on the draft. We do the writing, structuring and formatting. The whole point is to get the knowledge out of people's heads without consuming their weeks.
Can you write about highly technical subjects accurately?
That is the reason this service exists. Ramos Technology Solutions is led by a mechanical engineer with an EIT and MEP design experience, so specifications, sequences of operations, submittals and equipment schedules are familiar ground rather than research topics.
What format do we get the knowledge base in?
Whatever you can maintain. That is usually a searchable web-based system we build and host, but if your team lives in an existing platform we will deliver it there instead. Portability matters more than elegance.
Do you do social media management or podcasts?
No. Both are daily commitments that deserve someone whose whole job they are, and we would rather do a smaller number of things properly. If you need social management, ask and we will refer you to someone good.
Often paired with
Start with a conversation
A twenty-minute call, no charge and no pitch deck. We will tell you what we would do, and whether we are the right people to do it.